8 general skills or competencies (Job family competencies) for Healthcare Service Line Director
Skill definition-Applying and integrating moral values in medical practices to support healthcare decision-making.
Level 1 Behaviors
(General Familiarity)
Identifies the difference between medical ethics and bioethics in resolving ethical issues.
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Level 2 Behaviors
(Light Experience)
Supports access to medical care and makes relevant information readily available to patients, colleagues, and the public.
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Level 3 Behaviors
(Moderate Experience)
Uses ethical frameworks for complex moral decision-making situations in medical practice.
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Level 4 Behaviors
(Extensive Experience)
Trains providers on how to solve ethical issues related to medical practices.
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Level 5 Behaviors
(Mastery)
Leads the hospital ethical team to advocate for proper knowledge of laws and professional conduct in our organization.
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Skill definition-Applying laws and rules protects patients with appropriate medical care and humane treatment.
Level 1 Behaviors
(General Familiarity)
Names common examples of patient rights violations and their consequences.
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Level 2 Behaviors
(Light Experience)
Selects strategies and methods to use in communicating all relevant information to the patient.
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Level 3 Behaviors
(Moderate Experience)
Provides detailed information about the billing process and the medical costs so that the patients are informed.
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Level 4 Behaviors
(Extensive Experience)
Trains staff to acknowledge patient rights in every medical procedure and process.
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Level 5 Behaviors
(Mastery)
Leads the development and implementation of hospital policies and procedures considering patient rights.
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10 soft skills or competencies (core competencies) for Healthcare Service Line Director
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Names tools and systems used in managing business performance.
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Level 2 Behaviors
(Light Experience)
Suggests alternative solutions when the initial approach did not produce satisfying results.
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Level 3 Behaviors
(Moderate Experience)
Recommends performance benchmarks for our business units.
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Level 4 Behaviors
(Extensive Experience)
Reviews crucial data and goal progress to assess business performance.
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Level 5 Behaviors
(Mastery)
Sets organizational goals and tracks progress using a business performance management system.
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Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
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Level 2 Behaviors
(Light Experience)
Tracks and reports financial inefficiencies to ensure smooth functioning of our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Works with senior management in creating appropriate budget amounts.
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Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
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Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
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Summary of Healthcare Service Line Director skills and competencies
There are 0 hard skills for Healthcare Service Line Director.
8 general skills for Healthcare Service Line Director, Medical Ethics, Patient Rights, Clinical Policies and Standards, etc.
10 soft skills for Healthcare Service Line Director, Business Performance Management, Budgeting, Planning and Organizing, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Healthcare Service Line Director, he or she needs to be skilled in Business Performance Management, be skilled in Budgeting, and be skilled in Planning and Organizing.